How To Order
CRAVE IS NOW TAKING PREORDERS AND WALK INS!
Preorders open Tuesday-Saturday starting at 9 am for next day pick up only between 9-11 am. For example, if you order on a Friday, your pickup day is Saturday. If there is any confusion, please follow your pickup date on your confirmation email. Please note, we do not do not do advanced ordering. If you have a date in mind, please order the day before your desired pickup date.
Pre orders are for our box options only (4 options available) We are not offering custom box pre orders at this time. If you would like to pick your own flavours we are now offering a walk up window (socially distant/mask required) Wednesday-Sunday from 11-3 pm OR until sold out.
If you have an allergy, there is a section in the checkout process that will allow you to let us know of any requests. At this time, we are only doing substitutions for nut allergies/religious reasons. If you have another allergy, please let us know and we will try our best to accommodate depending on availability.
If you have pre ordered and can not pickup between the hours of 9-11 am, you will have to wait in the socially distant line of our walk ins (open from 11-3) to retrieve your order. Your order will be reserved and waiting for you.
If you have preordered and have not received your conformation email, please check your junk mail or email us at firstname.lastname@example.org ASAP to retrieve it.
If there are specific instructions leave it in your order notes or email us at email@example.com
PREORDER PICK-UP INSTRUCTIONS:
Your preorder pickup is available from Wednesday-Sunday (we are closed Mondays and Tuesdays) Between 9am-11am at our location 102 Lupin Drive in Whitby. When selecting your time slot, you may arrive within 15 minutes. For example, if you choose to pick up at 9:15am - you have until 9:30am.
Pick up is IN STORE. We will no longer be running orders to our parking lot. We kindly ask for you to have your order number ready so one of our team members can help you quicker!
We are excited to announce that we now offering walk ins! This option is great for customers who would like to choose their own flavours as well as purchase singles etc. Our walk in's will be open Wednesday-Sunday from 11-3 pm OR until sold out!
We ask all customers who will use this option to please follow COVID-19 protocols. Please remain 6 ft (2 m) apart from the next customer. We ask that only 1 customer from each party be in line and come in store (children are an exception). We are hoping everyone is kind and considerate during this process. It is also a requirement of our store to wear a mask upon entering our store. This is for the safety of you, your neighbours as well as our staff. Only 1 customer will be allowed into the store at a time. There will be plexiglass and all safety procedures set in place. Our staff will take the time in between each customer to sanitize for the next.
Please respect your neighbours as well as the other businesses in our block. We are new to this process and are trying our best to adjust to our new normal. Thank you for your patience!
PLEASE NOTE: WE HAVE A NO REFUND/REBOOK POLICY SET IN PLACE FOR FORGOTTEN/MISSED PICKUPS.